Customer Service: (800) 916-2709 (Order Status, Custom Orders)
What happens after I place my order?
Your order goes into a que. Each order is hand-made in the order received. Check the Shop Calendar to see your build and Ship Date.
What do the different Order Status's mean?
Pending - There is an issue with the order or changes are being made. You can contact us .. 800.916.2709 or we will contact you if something like another measurement is needed. It usually refers to an incomplete payment process.
Awaiting Fulfillment - This status creates a lot of confusion. We would like it to say, "Your order is in the que. We will shoot you an email when we start building it and it will usually ship around 24 hrs after the build date. .. Need it quicker? Please call our Shop. We can usually move a few things around to accommodate gift deadlines and such. Check the Shop Calendar for your Build and Ship Date.
Shipped - Its on its way! You will receive a tracking number when your order status changes to Shipped. Usual delvery time is 2-4 days in the domestic US.
How long will it take to get my order?
That depends on how many orders are in the que and how busy the shop is. Check the Shop Calendar for your Build and Ship Date. Our goal is to have every order ship within 14 days of receipt with the exception of some custom designs and pants.
At Eastern Oregon Leather we carry no inventory (We don't make it till you order it). All Leather Bracelets are 100% hand-made soon after the order is place. Please allow up to 14 Days after your order has been placed for Eastern Oregon Leather to fulfill and ship your package. When your package has shipped you will receive an email with tracking. So .. you're look'in at an average about 10 business days to receive your new awesome custom leather wrist / watch band!
All packages are sent via United States Postal Service Standard Mail (3 - 5 Business Days) along with Tracking Number which will be provided at time of shipping.
What if my new cuff doesn't fit?
We're happy to resize it for you one time at no charge if we did not make it to the size you provided. We rely on the size you provided to make your cuff. If you provided the correct size it should fit. We want you to be happy and we'll work with you to make sure you are satisfied with your new cuff. Call the shop and tell us about the fit so it can be corrected: 800.916.2709 Please click above on "How To Measure Your Wrist"
Please email the shop prior to returning any item so we can know to expect it: firstname.lastname@example.org
Please EMAIL email@example.com if you have a problem with your order. We have a very high customer satisfaction rate. We will make every effort to correct the situation. The most common reason for a return is sizing. We make cuffs using the size provided by the customer. If no size is provided and we can't get a hold of you we make your cuff to size 7 which is the most common size. Items that need to be resized that were made to the size you requested are subject to a 50% re-size fee. Usually we have to remake the item from scratch to the new size. The original item must be returned before the re-sized item will be shipped. Custom items which include all wrist cuffs cannot be returned for a refund however we will exchange it for another item of similar value or credit toward a future purchase.
All returns must be authorized by Eastern Oregon Leather, and shipped back within 7 days of receipt. We will not accept returns on items that have been damaged or altered in any way, any sale items, special order items, or scraps. We do not offer a refund as everything we make is custom; however we will credit your Eastern Oregon Leather Account with the amount of the return. You can then use the returned amount to purchase a different item.
If your item does not fit and it has been made to the size you specified in your order you are responsible for additional shipping. If you receive a size or item that is different than what you ordered we apologize for the mistake and will make every effort to correct the situation promptly at no charge to you. We want you to be happy with what you ordered. Please EMAIL firstname.lastname@example.org or call 800.916.2709 if you have a problem with your order. Response time is usually within an hour.