What happens after I place my order?

Your order goes into a que.  Each order is hand-made in the order received.

What do the different Order Status's mean?

Pending - There is a problem with the order.  You can contact us .. or we will contact you.  It usually refers to an incomplete payment process.

Awaiting Fullfillment - This status creates a lot of confusion.  We would like it to say, "Your order is in the que.  We will shoot you an email when we start building it" .. but the Big Commerce system won't allow it.  Awaiting Fullfillment just means it has not been built yet.  We'll still send you a notification when your item is being built.

Complete - This means your order is finished but has not shipped.  Orders usually ship later the same day you see the status change to complete unless it is a weekend or the Post Office is closed.

Shipped - Its on its way!  You should receive a tracking number when your order status changes to Shipped.  Usual delvery time is 2-4 days in the domestic US.

How long will it take to get my order?

That depends on how many orders are in the que and how busy the shop is.  Our goal is to have every order ship within 14 days of receipt.

At Eastern Oregon Leather we carry no inventory (We don't make it till you order it). All Leather Bracelets are 100% hand-made soon after order is place. Please allow up to 14 Days after your order has been placed for Eastern Oregon Leather to fulfill and ship your package.  When your package has shipped you will receive an email with tracking. So .. you're look'in at an average about 10 business days to receive your new awesome custom leather wrist / watch band!

All packages are sent via United States Postal Service Standard Mail (3 - 5 Business Days) along with Tracking Number which will be provided at time of shipping.

What if my new cuff doesnt fit?

We're happy to resize it for you one time at no charge.  We rely on the size you provided to make your cuff.  If you provided the correct size it should fit.  We want you to be happy and we'll work with you to make sure you are satasfied with your new cuff.

Return Policy:

Any Product, Any Reason. We value your business and will make sure you are completely satisfied with your purchase.

Terms:

We will accommodate a Return or Exchange within 7 days of receipt of any item . If you have a warrenty issue due to the product being defective .. buckle broke, rivet came off etc anything outside of normal wear and tear. We will allow for an exchange or product repair. Please keep in mind that we send out care instructions with our products to insure proper care, so if you failed to abide to these instructions we can not warrenty our wares. We stand behind every piece that leaves our shop.....

Exceptions:

Cuffs:  You are eligible for a return or exchange within the first 7 days

All other Products:

You are eligible for a return or exchange for any reason within the 7 days of reciept

Call Us!:

We do email .. but prefer human contact.  If you have an issue just give us a call!  We can fix most any situation.  Dont let it fester and escalate and go all bonzi with chargebacks .. communication is key.  Just give us a call!  We love what we make.  Over 3000 other people also love what we make .. we're a small shop and we do everything by hand.  Remember; if you want it fast it won't be good.  If you want it good give us up to 14 days to make it good!  you'll end up with a truly unique hand-crafted piece!